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5.12kWh lithium battery storage in a compact 3U rack-mount chassis for home solar backup, off-grid power walls, and professional ESS builds.
The Epoch 48V 100Ah server rack battery is a self-heating 5.12kWh lithium battery built for DIY solar builders, off-grid homeowners, and professional installers. This Epoch 48V battery combines a compact 3U rack mount lithium battery chassis with CAN/RS485 communication, parallel expansion up to 32 batteries, 6,000+ cycle life, and active heating support for cold-climate energy storage.
Build a clean 48V home solar backup system that can grow with your power needs.
Key Features
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48V 100Ah 3U Server Rack LiFePO4 (5.12kWh): A 51.2V nominal, 100Ah self-heating battery with 5.12kWh (5,120Wh) of nominal stored energy (4.92kWh usable at 0.2C) in a 3U, 19-inch rack-mount chassis, for home energy storage, off-grid solar and backup power. Listed to UL 1973 (ETL, pack level); UL 9540 certification is pending.
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Closed-Loop Inverter Communication (CAN/RS485): The BMS shares state of charge, alarms and charge and discharge limits with compatible inverters, including Victron, SMA, Sol-Ark, Growatt, Deye, Schneider, Voltronic and many more. Set the protocol with the DIP switches on the master battery. No Bluetooth.
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Self-Heating for Cold-Weather Charging: Rated to charge from -25°C to 50°C (-13°F to 122°F) with heating. From -25°C to 5°C, with at least 0.08C (8A) of incoming charge current, the heater warms the cells until the battery reaches 12°C (54°F); the cells themselves charge only from -10°C to 50°C (14°F to 122°F), with communication.
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Power Delivery: 100A maximum continuous discharge (50A or less recommended), 119A for up to 5 minutes and 200A for up to 15 seconds. Size loads, conductors and overcurrent protection to the 100A continuous rating. Not a cranking-rated battery.
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70A Charging: 70A maximum continuous charge current (50A or less recommended), with 56.0V absorption and 54.6V float.
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Up to 32 in Parallel: Plug-and-play expansion with automatic battery addressing, from 5.12kWh to 163.84kWh (3,200Ah). Do not connect in series.
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Indoor IP20 Enclosure: For dry, protected indoor spaces such as utility rooms, battery rooms, cabinets and protected garages. IP20 gives no protection against water.
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Rack, Stack, Wall or Floor Mounting: 17.4 × 18.1 × 5.2 in (442 × 460 × 133.5 mm) and 101 lb (46kg), with 19-inch rack ears; stack (up to 4), wall and floor kits are available separately.
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6,000+ Cycle Life & Low Maintenance: 6,000+ cycles at 0.2C and 90% DoD (25°C, to 60% of initial capacity); no watering or acid service, with routine inspections.
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11-Year Limited Manufacturer Warranty: Register within 90 days of purchase for full warranty coverage.
Key Benefits
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Indoor rated (IP20): Built for dry, protected indoor installs. Not weatherproof or waterproof.
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Cycle life (6,000+): Over 16 years at one full cycle a day. Rated at the depth of discharge, charge rate and temperature stated on the datasheet, to its end-of-life capacity.
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Protection (Advanced BMS): Guards against overcharge, over-discharge, overcurrent and short circuit.
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Cold weather (Self-heating): Warms its cells before charging, so it can charge in freezing weather.
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Thermal stability (LiFePO4): Lithium iron phosphate has a far lower thermal-runaway risk than other lithium chemistries. The BMS adds over-temperature and low-temperature charge protection.
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Designed & engineered in the USA: Veteran owned
Built for energy storage systems
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11-year limited warranty: Register within 90 days
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6,000+ cycles: Long service life
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Self-heating: Cold-climate charging
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CAN / RS485: Inverter communication
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3U rack mount: Space-saving cabinet fit
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Advanced BMS: Built-in protection
Seamless Closed-Loop Inverter Communications
CAN/RS485 ports for smarter 48V home solar backup and off-grid power wall systems.
For technical buyers, inverter communication is often the deciding factor. The Epoch SR48100H includes CAN and RS485 communication ports so the BMS can share battery status, charge and discharge limits, and state-of-charge data with compatible inverter systems.
Epoch documents compatible inverters over CAN (Victron, SMA, Studer Innotec, Sofar, Sol-Ark, Solis, Goodwe, Deye, Growatt, SAJ, LuxPower, Megarevo, INVT, Sermatec, TBB, MUST, Sunsynk, and Schneider) and over RS485 (Voltronic, RCT, MPP Solar, Alpha-Outback, and Phocos). Set the protocol with DIP switches 6 and 7 on the master battery, use the matching inverter communication cable (Version I, II, or III, sold separately), and confirm the inverter firmware before commissioning. For other inverters, contact Epoch support.
Built for Cold Climates: Active Self-Heating Technology
A self-heating server rack battery for dry, protected garages, utility rooms, and battery rooms.
This Epoch battery uses incoming charge current to warm its cells before charging in cold conditions.
The heater starts when the battery is between -25°C and 5°C (-13°F to 41°F) and incoming charge current reaches 0.08C (8A), and it stops when the battery reaches 12°C (54°F); in a parallel bank, all batteries heat together. The cells themselves charge only from -10°C to 50°C (14°F to 122°F), with inverter communication, which gives the battery its -25°C to 50°C charge rating with heating. Little or no charge current during warm-up can be normal.
Massive Scalability: Build Your Ultimate Power Wall
Start with 5.12kWh. Scale your 48V battery bank as your loads grow.
One battery stores 5.12kWh nominal energy, making it an excellent building block for solar backup, emergency power, and off-grid ESS projects. When your power needs grow, the SR48100H supports plug-and-play parallel expansion.
Wire multiple batteries in parallel to grow from a single 5.12kWh starter system to larger banks. Epoch lists support for up to 32 batteries in parallel (3,200Ah, 163.84kWh), with automatic battery addressing, allowing large rack-based 48V storage systems when installed with proper communication, busbars, overcurrent protection, and qualified system design.
Enterprise-Grade Safety, Certifications & 11-Year Warranty
Purpose-built for serious home energy storage and off-grid power systems.
Standard 3U Size & Rack Integration
The 3U form factor is designed for standard 19-inch server racks, telecom racks, and solar battery cabinets. This keeps wire management clean, and the stack kit (sold separately) stacks up to four batteries vertically to save floor space. Wall and floor kits are also available.
Code Compliance & 6,000+ Cycle Life
The battery is listed to UL 1973 (ANSI/CAN/UL 1973:2018) at pack level through ETL, and UL 9540 certification is pending. Its BMS protects against overcharge, over-discharge, over-current, short circuit and reverse polarity, and high and low temperature, with a pre-charge circuit, and the cells are rated for 6,000+ cycles at 0.2C and 90% DoD (25°C, to 60% of initial capacity). Always confirm current certification documents with Epoch and the local authority having jurisdiction before permitting a grid-connected ESS.
Indoor-use installation note
This is an IP20 rack battery intended for dry, protected indoor installations. It is not an outdoor or waterproof battery. Keep it away from rain, direct moisture, washdown, and extreme environmental exposure.
Battery features
Spec-driven details for serious 48V system builders.
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5.12kWh lithium battery: Stores 5.12kWh nominal energy in a compact 48V 100Ah server rack format.
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3U rack mount lithium battery: Fits standard rack and battery cabinet layouts for clean, space-saving home energy storage.
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Self-heating server rack battery: Warms the cells with incoming charge current from -25°C, so the battery can charge in cold, dry indoor spaces.
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CAN / RS485 communication: Built-in communication ports support closed-loop inverter integration and protocol setup.
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100A continuous discharge: Provides up to roughly 5,120 watts of DC output from a single battery at nominal voltage.
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70A max charge current: Accepts up to 70A maximum charge current (50A or less recommended) with compatible lithium inverter/charger systems.
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Max 32 in parallel: Scale from one 5.12kWh battery to 163.84kWh (3,200Ah) rack-based power banks.
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6,000+ cycle life: Long-lasting LiFePO4 chemistry for serious solar and backup-power systems.
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Indoor IP20 protection: Designed for dry, protected rack rooms, garages, utility spaces, and solar battery cabinets.
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Advanced BMS protection: Built-in BMS helps protect against overcharge, over-discharge, over-current, short circuit, and temperature extremes.
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Compatible inverter ecosystem: Supports popular inverter brands through CAN/RS485 protocol settings and communication cables.
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11-year limited warranty: Backed by Epoch’s 11-year limited manufacturer warranty; register within 90 days of purchase for full coverage.
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UL 1973 listed: Listed to UL 1973 (ETL, pack level); UL 9540 certification is pending.
Closed-loop communication is strongly recommended
Let the BMS and inverter manage the system together.
The specification notes that communication between the battery and inverter is important to maximize dynamic performance and lifespan. Configure the correct protocol, communication cable, DIP settings, and charge/discharge limits before commissioning the system.
Fitment and installation note
Verify the complete system before installation.
Installation should be performed by qualified personnel. The battery weighs about 101 lb (46 kg), so lift it with two people, and never install it upside down or on its side. Confirm rack depth (510 mm / 20.1 in including the front handles), rack weight rating, ventilation, grounding, battery-to-battery communication wiring, inverter protocol, DC cable sizing, breaker/fuse sizing, torque, and local code requirements before installation. Always follow Epoch’s latest manual, inverter documentation, and local electrical code.
Applications and use cases
- Home energy storage and whole-house backup
- Off-grid solar systems
- Solar battery banks and inverter systems
- Cabins and remote power systems
- RV house power (protected 48V rack installations)
- Motorhomes (protected 48V rack installations)
- Overlanding and expedition vehicles (protected installations)
- Ham radio and communications backup
- Commercial fleet and specialty power systems
At a glance
- 51.2V nominal voltage
- 100Ah capacity
- 5.12kWh nominal energy
- 3U rack height
- 100A discharge
- 32x parallel ready
Suitable For:
- 48V home solar backup and residential energy storage systems.
- Off-grid solar battery banks for homes, cabins, shops, and remote power.
- DIY solar builders looking for a 3U rack mount lithium battery with CAN/RS485 communication.
- Professional installers building closed-loop inverter systems with Victron, Sol-Ark, Growatt, SMA, Deye, Schneider, Luxpower, or similar equipment.
- Dry, protected garages, utility rooms, and battery rooms where self-heating supports cold-weather charging.
- Expandable rack-based energy storage banks where batteries are paralleled as capacity grows.
- Protected 48V rack installations in RVs, motorhomes, and expedition vehicles.
- Ham radio and communications backup power.
- Wall, rack, floor, or stacked installations using approved accessory kits and qualified installation practices.
Certifications & Standards
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IP20: Objects larger than 12.5 mm, such as fingers, with no rated water protection, so it belongs indoors. Under IEC 60529 the first digit rates solids and the second rates water.
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UL 1973: The UL standard for batteries in stationary energy storage and auxiliary power. It covers the pack, its BMS and how the system behaves under fault conditions.
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UN 38.3: The United Nations test series every lithium battery must pass before it can be shipped by air, sea or road.
Please Note: IP20 indoor battery: install only in dry, protected spaces; no protection against water.
Please Note: Do not connect in series; parallel only, up to 32.
Please Note: No Bluetooth; monitoring is through the inverter via CAN/RS485.
Please Note: Not a cranking-rated battery. Size loads, conductors and overcurrent protection to the 100A continuous rating.
Please Note: About 101 lb: lift with two people; never install upside down or on its side.
Please Note: Installation should be performed by qualified personnel; confirm current certification documents with Epoch and the local authority having jurisdiction before permitting a grid-connected ESS.
Please Note: Confirm the ratings on your battery label before raising a charger's current limit; earlier production may carry different ratings.
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Specifications
General
Brand: Epoch Batteries
Model / SKU: SR48100H
Battery type: 48V 100Ah self-heating LiFePO4 server rack battery
Rack format: 3U, standard 19-inch rack or cabinet
Chemistry: LiFePO4 / Lithium iron phosphate
Cell configuration: 16S1P
Installation types: 19-inch rack; stack (max 4), wall, or floor kits (not included)
Cycle life: 6,000+ cycles (0.2C, 90% DoD, 25°C, to 60% of initial capacity)
Warranty: 11-year limited manufacturer warranty; register within 90 days of purchase
Voltage and capacity
Nominal voltage: 51.2V
Nominal capacity: 100Ah (0.2C, 25°C)
Nominal energy: 5.12kWh (5,120Wh at 0.2C)
Usable energy: 4.92kWh at 0.2C (96% DoD)
Charge (absorption) voltage: 56.0V
Absorption end: Hold 56.0V until current falls to 0.02C (2A)
Float voltage: 54.6V
Re-charge / generator start voltage: 50.0V
Operating voltage range: 48.0V – 56.0V
End discharge / inverter cutoff: 48.0V
Restart voltage: 52.0V
Internal resistance: ≤30mΩ (1kHz AC, 50% SOC)
Current ratings
Max continuous discharge: 100A (1C; starting temperature ≤30°C)
Recommended discharge current: 50A or less
Max continuous charge current: 70A
Recommended charge current: 50A or less
Peak discharge: 119A for up to 5 minutes; 200A for up to 15 seconds
Short-circuit protection: Yes — automatic load cut-off
Power cables and terminals: 125A maximum, 100A continuous suggested per cable and terminal
Communication and inverter compatibility
Communication ports: CAN / RS485 (RJ45 Link IN / Link OUT); no Bluetooth
Closed-loop communication: The BMS shares state of charge, alarms, and charge and discharge limits with the inverter
Protocol setting: DIP switches 6–7 on the master battery; DIP 1 sets the RS485 baud rate
CAN inverters: Victron, SMA, Studer Innotec, Sofar, Sol-Ark, Solis, Goodwe, Deye, Growatt, SAJ, LuxPower, Megarevo, INVT, Sermatec, TBB, MUST, Sunsynk, Schneider
RS485 inverters: Voltronic, RCT, MPP Solar, Alpha-Outback, Phocos
Dry contact: Charge and discharge enable outputs; rapid-shutdown input (optional, U.S. market)
Parallel communication: Link OUT to the next battery’s Link IN; automatic addressing
Parallel expansion
Series connections: Not supported — do not connect in series
Parallel connections: Max 32 batteries in parallel, plug and play
Example 4-battery bank: 400Ah, 20.48kWh nominal
Example 16-battery bank: 1,600Ah, 81.92kWh nominal
Example 32-battery bank: 3,200Ah, 163.84kWh nominal
Temperature and heating
Charge temperature range: -25°C to 50°C (-13°F to 122°F), with heating
Cell charge temperature range: -10°C to 50°C (14°F to 122°F), with communication
Discharge temperature range: -20°C to 50°C (-4°F to 122°F), with communication
Heating start condition: Battery temperature -25°C to 5°C and incoming current ≥0.08C (8A)
Heating completion condition: Battery temperature ≥12°C (54°F); 1 hour later on the first full charge; a parallel bank stops when all batteries reach 12°C
Operating environment: Optimum 15°C to 35°C (59°F to 95°F); 5%–90% RH, non-condensing; below 3,000 m
Self-discharge rate: ≤3% per month / ≤15% per year (sleep or power-off mode)
Dimensions and weight
Rack height: 3U / 5.2 in (133.5 mm)
Product dimensions (L × W × H): 17.4 in × 18.1 in × 5.2 in (442 × 460 × 133.5 mm)
Size with ears and handles: 482.6 mm (19.0 in) wide across the rack ears; 510 mm (20.1 in) deep including the front handles
Weight: 101 lb (46 kg), without accessories
Case: Metal 3U chassis with front handles and rack ears
Terminals: Plug-in power connectors: 2 positive, 2 negative; grounding point on the front panel
Protection and compliance
BMS protection: Overcharge, over-discharge, over-current, short circuit and reverse polarity, high and low temperature; pre-charge circuit
IP rating: IP20 per IEC 60529 — indoor use only
Certification: UL 1973 (ANSI/CAN/UL 1973:2018), ETL, pack level; UL 9540 pending — confirm current certification documents for permitting
Transport: UN 38.3; Class 9 lithium battery shipping classification
Storage: 15°C to 35°C (59°F to 95°F), 5%–75% RH recommended; up to 6 months at 0°C to 30°C, up to 3 months at -10°C to 45°C
Storage SOC: Near 50% for long-term storage (not above 80% for long periods); check every 3 months
Quick specifications
Cell Configuration: 16S1P
Chemistry: LiFePO4
Voltage: 51.2V
Max Charge Voltage: 56.0V
Operating Voltage Range: 48.0V - 56.0V
Ah Capacity: 100Ah
Max Continuous Discharge Amps: 100A (50A or less recommended)
Max Charge Current Amps: 70A (50A or less recommended)
Max Discharge Peak Current Amps: 119A (up to 5 Minutes); 200A (up to 15 Seconds)
Series | Parallel: Parallel only: Max (32) in Parallel (3,200Ah), Plug & Play; do not connect in series
Charge Temp Range: -25°C (-13°F) / 50°C (122°F) (with heating; cells charge from -10°C (14°F))
Discharge Temp Range: -20°C (-4°F) / 50°C (122°F) (with communication)
Storage Temp: 15°C (59°F) / 35°C (95°F) (recommended); up to 6 Months 0°C (32°F) / 30°C (86°F); up to 3 Months -10°C (14°F) / 45°C (113°F)
Safety: BMS (Battery Management System) Over Voltage, Under Voltage, Over-Current, Short Circuit, Over Temperature, Under Temperature
Length: 17.4 in
Width: 18.1 in
Height: 5.2 in
Weight: 101 lbs
Additional information
Certifications: UL 1973 (ANSI/CAN/UL 1973:2018), ETL, pack level
Transport: UN 38.3, Class 9
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Recommended Charging Settings
- Bulk/Absorption: 56.0V
- Absorption End Condition: Standard charge: hold 56.0V until current falls to 0.02C (2A)
- Float Voltage: 54.6V
- Re-charge / Generator Start: 50.0V
- Maximum Continuous Charge Current: 70A per battery (70A × N for a bank of N), all charging sources combined
- Recommended Charge Current: 50A or less per battery (50A × N)
- Maximum Discharge Current Limit: 100A × N
- Equalization: Disabled; do not use lead-acid equalization, desulfation or repair modes
- Low-Voltage Cut-off (inverter): 48.0V; restart at 52.0V
- Low SOC Cut-off: 4% (grid-tied low SOC limit 10-20%, by inverter brand)
- Force Charge: Enable
- Charge Temperature Range: -25°C to 50°C (-13°F to 122°F) with internal heating; from -25°C to 5°C, with incoming current of at least 0.08C (8A), the heater warms the cells until the battery reaches 12°C (54°F), and the cells charge only from -10°C to 50°C (14°F to 122°F), with communication. Little or no charge current during warm-up can be normal
- Communication: use closed-loop CAN or RS485 so the BMS sets the inverter's charge and discharge limits; set the inverter protocol with DIP switches 6-7 on the master battery
- Alternators: use a DC-to-DC charger programmed for LiFePO4 (highly recommended)
- NOTE: Without communication, program 56.0V absorption and 54.6V float. Fully charge the battery once a month to correct the state of charge, and recharge within 2 days after it runs empty (within 24 hours if it is over-discharged). Confirm the ratings on your battery label before raising a charger's current limit; earlier production may carry different ratings.
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SR48100H Spec Sheet
SR48100H User Manual
SR48100H Technical Data Sheet
ETL Certificate
Safety Data Sheet (LiFePO4)
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Which inverters does this battery communicate with?
The Epoch 48V 100Ah server rack battery communicates with compatible inverters through the master battery’s Link IN port, over CAN (Victron, SMA, Studer Innotec, Sofar, Sol-Ark, Solis, Goodwe, Deye, Growatt, SAJ, LuxPower, Megarevo, INVT, Sermatec, TBB, MUST, Sunsynk, and Schneider) and over RS485 (Voltronic, RCT, MPP Solar, Alpha-Outback, and Phocos). Set the protocol with DIP switches 6 and 7 on the master battery and use the matching inverter communication cable (Version I, II, or III, sold separately). For other inverters, contact Epoch support.
Can I install these batteries in my unheated garage?
Yes, when the space is dry and protected. The battery is rated to charge from -25°C to 50°C with heating: from -25°C to 5°C, with at least 0.08C (8A) of incoming charge current, the heater warms the cells until the battery reaches 12°C, and the cells charge only from -10°C to 50°C. It is an IP20 indoor-use battery, so install it in a dry, protected garage, utility room, battery room, or cabinet, away from rain, condensation, washdown, and salt air.
What is the continuous output of a single 48V 100Ah battery?
A single unit is rated for 100A maximum continuous discharge. At 51.2V nominal, that equals roughly 5,120 watts of DC output. For large inverters, well pumps, compressors, or high-surge tools, it is best to size the inverter and battery bank together and often use multiple batteries in parallel for extra surge headroom and lower stress per battery.
What does 3U mean, and what size rack do I need?
3U refers to the vertical rack height. One rack unit is 1.75 inches, so a 3U battery is about 5.25 inches tall. This battery is designed for standard 19-inch rack and cabinet systems, with listed dimensions of 17.4 inches by 18.1 inches by 5.2 inches. It is 482.6 mm (19.0 in) wide across its rack ears and 510 mm (20.1 in) deep including the front handles.
What certifications does this battery have?
The SR48100H is listed to UL 1973 (ANSI/CAN/UL 1973:2018) at pack level through ETL, and its UL 9540 certification is pending. It is also UN 38.3 tested for transport (Class 9). Home energy storage projects often need approval from the local authority having jurisdiction, utility, or fire marshal, so confirm current certification documents with Epoch and the authority having jurisdiction before permitting a grid-connected ESS. The ETL certificate is listed under Downloadable resources.
Can I wire these server rack batteries in series?
No. These are native 48V (51.2V nominal) batteries, and series connection is not supported. Series or parallel connections beyond this model’s limits are excluded from the warranty. Use the plug-and-play parallel configuration to increase amp-hours and kilowatt-hours.
How many batteries can I connect in parallel?
Up to 32 batteries in parallel (3,200Ah, 163.84kWh), with automatic battery addressing. Use matched SR48100H batteries of similar age, condition, and firmware, charged to the same state of charge, and design the bank with correct communication wiring (each Link OUT to the next battery’s Link IN), busbars, breakers, fusing, rack hardware, and inverter settings.
Is this battery waterproof?
No. This is an IP20 server rack battery intended for protected indoor use. It should be installed in a dry, clean, ventilated environment such as a utility room, rack cabinet, battery room, shop, or protected garage. It is not an IP67 outdoor battery and should not be exposed to rain, washdown, bilge water, or moisture.
What charger settings should I use?
Epoch’s recommended settings are 56.0V absorption (hold until current falls to 0.02C, 2A), 54.6V float, and 50.0V re-charge, with up to 70A maximum and 50A or less recommended charge current per battery, and equalization disabled. For inverter/charger systems, use closed-loop CAN or RS485 communication so the BMS sets the charge and discharge limits; without communication, program 56.0V absorption and 54.6V float. Set the inverter’s low-voltage cut-off to 48.0V (restart at 52.0V) and its low SOC cut-off to 4%.
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Epoch Batteries Limited Warranty
Warranty Period
11-year limited manufacturer warranty; register within 90 days of purchase for full coverage
Series or parallel connections beyond this model's limits are excluded from the warranty
Epoch Batteries-branded products are covered against qualifying defects in materials and workmanship for the applicable warranty period, subject to Epoch's model-specific remedy schedule and the terms of its warranty policy. Epoch-branded chargers carry a 2-year limited warranty and accessories (such as fuel gauges and voltage reducers) a 1-year limited warranty, from the original purchase date.
Registration
Register your battery with Epoch within 90 days of purchase for full warranty coverage. If it is not registered within that time, the warranty period begins from the battery's original manufacturing date. Proof of ownership is required for any claim, and coverage is non-transferable and applies only to the original purchaser.
Remedy
After inspection and testing, Epoch will provide the applicable remedy for a qualifying manufacturing defect: an approved repair, a replacement, or a comparable-product offer according to the model's schedule. Typical repair turnaround is 3–10 business days once the product is received.
Exclusions
Coverage may be denied when a failure is caused by misuse, improper handling, installation or storage, or use outside the product's specifications. Examples include an unsecured battery; loose, corroded or improperly connected terminals; series or parallel connections beyond the manufacturer's recommendations; reverse polarity or short circuits; impact, fire or water submersion; storage above 140°F or below -40°F; prolonged storage fully discharged or batteries left uncharged for more than three months; poor crimps, undersized cables or damaged wiring; opened, modified or tampered products; and use in applications the battery was not designed for, including repeated engine starting on non-cranking models.
Obtaining Warranty Service
Start a claim through the Epoch Batteries Warranty Portal with your model and serial number, proof of purchase, a description of the issue and supporting photos or videos. If approved, Epoch provides an RMA number and packing instructions. Do not ship a product without a valid RMA. The customer arranges and pays for shipment to Epoch, packaged in compliance with lithium battery shipping rules. Epoch Batteries can be reached at 1-888-501-1846 or support@epochbatteries.com.
Visit Epoch's Warranty Page to review the full warranty terms.
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Shipping is typically through freight carriers and the actual shipping time is contingent on your location and the specific warehouse dispatching your order. Please allow for a 1-3 business day processing period before shipment, and an estimated delivery time of up to 7 business days. Your confirmation email will include delivery details and we will send you a tracking number as soon as one is available. If you ordered several separate items, you may receive multiple tracking numbers. Once the item has been shipped, the freight service will contact you to coordinate the date and time of delivery. If you require any special accommodations during delivery please let us know as soon as possible and let the delivery company know when arranging the appointment.
Typically, orders will be dropped off either curbside or outside your front door or garage. It is your responsibility to bring the order inside or to its final destination and to remove any existing items.
Depending on the item, parts may be shipped in multiple boxes, and assembly may be required. When your order is delivered, please check that you have all pieces of the item and that nothing is damaged. If your order is damaged during transit and external damage is visible, note the damage immediately, write it on the delivery documents, take photos and/or videos, and refuse shipment. If there is no visible external damage, accept the package but note “subject to concealed damage” on the delivery documents. Any damage upon delivery needs to be reported within 24 hours of delivery or you may not be eligible for a refund. For additional information on submitting claims, as well as incorrect item exchanges, and replacements, please see our Refund Policy.
For more information about shipping, please visit our complete Shipping Policy.
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