This Privacy Policy describes how Eco Emperor handles payments. When you place an order you are required to pay at the time the order is placed, before the item ships. Our final total (including any applicable taxes and shipping) will be displayed for your review before you hit "Pay Now" on the checkout screen.
All orders, including those containing items on back order or pre-order, will be charged in full at the time the order is placed. Orders are processed on a first-come, first-served basis to maintain fairness and streamline our fulfillment operations. This prioritization is directly tied to the timing of when an order is placed, influencing its position in the shipping queue. As a result, all orders, including those containing items on back order or pre-order, are charged at the time of purchase. This preemptive billing approach is necessary to secure and allocate stock for back-ordered items in line with the chronological sequence of incoming orders. By charging in advance, we can promptly fulfill and dispatch back-ordered items as soon as they become available, ensuring a seamless and equitable experience for all customers.
Accepted Payment Methods
We accept most major credit cards (Visa, MasterCard, Discover, American Express) as well as Google Pay, Apple Pay, Shop Pay, and Shop Pay Installments (when applicable). All payments are processed through Stripe Inc.
FAQS
Can I pay with cards issued outside the United States?
Yes, you can pay with cards issued from international banks as long as the shipping address is within the United States.
Can I split my payments between multiple cards?
Unfortunately, you can only use one debit/credit card per order.
If your order is cancelled or returned you will be refunded on your original payment method within 10 business days. For full information about refunds are processed please view our complete Returns & Refunds Policy.
If you have any additional questions please contact us at support@ecoemperor.com or call us Monday-Friday, 8am-6pm EST at +1 (888) 326 - 3330.