Eunorau Fat-HS / Defender-S / Fat-AWD 2.0 Rack & Fender Set | Rear Rack & Fender Set for Fat-HS, Defender-S, Fat-AWD, Fat-HD 2.0

Specifications

EUNORAU 24-Month+ Limited Warranty

Coverage

Original EUNORAU parts and components are covered by EUNORAU's 24-month+ limited warranty against manufacturing defects. Wear items, free gifts and included accessories are not covered (see below).

EUNORAU's limited warranty covers manufacturing defects for the original retail purchaser of EUNORAU electric bicycles bought in the U.S. or Canada. It does not cover normal wear and tear or labor costs, and it is not transferable to a subsequent owner.

Warranty Start Date and Registration
For products bought from an authorized EUNORAU dealer, the warranty begins on the original purchase date shown on the purchase invoice or receipt. If proof of purchase can't be provided, the warranty start date is 90 days after the product's manufacturing date, as determined by its serial number. Register your product with EUNORAU promptly after purchase so warranty and after-sales claims can be processed quickly. EUNORAU recommends an inspection by an authorized specialist or dealer after the first year of use. Products used commercially (rental fleets, delivery services, sharing programs) have the standard warranty period reduced by 50%.

Frame Warranty
Covers a replacement or repaired frame only; labor to move parts to a replacement frame is not included. EUNORAU may use scratch-and-dent stock, and frame styles or colors not in stock may be replaced with a compatible style or color. Excluded: corrosion; paint fade, scratches and impact marks; impact damage; non-reversible modification such as drilling or welding; chain guard mounts; and suspension parts.

What Is Not Covered
Ordinary wear and tear (including brake pads, rotors, spokes, grips, shifters, brake cables, casings, tires and tubes, chains, chainrings, cassettes and transmission gears); corrosion from the elements; cosmetic damage or deterioration of the finish; labor for part replacement; damage from accident, abuse, misuse, stunt riding, racing, improper storage, neglect, or exposure to liquids, chemicals, sand or dirt; scratches and dents not caused by EUNORAU; products with a removed or altered serial number or bar code; damage caused by accessories or equipment not furnished or approved by EUNORAU; improper assembly, operation, maintenance or repair that varies from the assembly instructions and manual; external causes such as collision, fire, flood, weather, theft or a blown fuse; using an incompatible or improperly used battery charger; a battery with broken or tampered seals, or used in equipment other than the bike it is specified for; and free gifts or included accessories such as pre-installed racks and fenders.

Shipping Damage
Shipping damage is not covered by the warranty. If you find a problem right after delivery, notify us immediately with photos and/or video of the product and damaged parts, don't use the product, and keep all original packaging.

Visit EUNORAU's Warranty Page to review the complete warranty terms.

Shipping is typically through freight carriers and the actual shipping time is contingent on your location and the specific warehouse dispatching your order. Please allow for a 1-3 business day processing period before shipment, and an estimated delivery time of up to 7 business days. Your confirmation email will include delivery details and we will send you a tracking number as soon as one is available. If you ordered several separate items, you may receive multiple tracking numbers. Once the item has been shipped, the freight service will contact you to coordinate the date and time of delivery. If you require any special accommodations during delivery please let us know as soon as possible and let the delivery company know when arranging the appointment.

Typically, orders will be dropped off either curbside or outside your front door or garage. It is your responsibility to bring the order inside or to its final destination and to remove any existing items.

Depending on the item, parts may be shipped in multiple boxes, and assembly may be required. When your order is delivered, please check that you have all pieces of the item and that nothing is damaged. If your order is damaged during transit and external damage is visible, note the damage immediately, write it on the delivery documents, take photos and/or videos, and refuse shipment. If there is no visible external damage, accept the package but note “subject to concealed damage” on the delivery documents. Any damage upon delivery needs to be reported within 24 hours of delivery or you may not be eligible for a refund. For additional information on submitting claims, as well as incorrect item exchanges, and replacements, please see our Refund Policy.

For more information about shipping, please visit our complete Shipping Policy.

Why Shop With Eco Emperor?

At Eco Emperor, our mission is to empower you to lead a sustainable and fun lifestyle with ease and confidence. Whether you're upgrading your outdoor experience or enhancing your eco-conscious journey, here’s why choosing us is a decision you can feel great about:

Expert and Customized Care
Our knowledgeable and friendly team is here to support you every step of the way. We pride ourselves on providing personalized service and swift responses to ensure a smooth and satisfying experience. Our dedicated team is available via phone, email, and live chat to provide you with prompt and helpful support.

Authorized Retailer of High-Quality, Trusted Products from Leading Brands
We partner with the best brands in the industry to bring you reliable, high-quality products. As authorized retailers, we guarantee authenticity and offer full manufacturer warranties on every item. You can trust that our products are built to last and perform efficiently.

Free & Fast Shipping
We know you’re eager to begin your new products or start your next outdoor adventure. That’s why we prioritize quick, reliable, and free shipping to get your orders to you on time and in perfect condition.

Competitive Pricing
We believe that sustainable living should be accessible to everyone. We offer competitive pricing on all our products, so you can enjoy high-quality eco-friendly solutions and outdoor products without breaking the bank.

Choose Eco Emperor for all your outdoor and eco-friendly product needs, and become part of a movement that’s embracing a more sustainable and adventurous lifestyle.

Thank you for supporting a greener, cleaner future, while enhancing your outdoor experiences and powering your adventures.💚