Zendure SuperBase V Portable Power Station

Manuals:
Zendure SuperBase Brochure
Zendure SuperBase Manual
Zendure Satellite Battery Manual

SuperBase Specifications

SuperBase V

Satellite Battery

This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and requirements set forth in this policy. Our friendly and responsive support team is happy to assist you with your warranty-related inquiries. Please feel free to contact us via support@zendure.com for more information.

Warranty Period
The warranty period for our products are as follows:

*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved.

The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.

Note: this warranty policy is limited to zendure products only. In the case of ancillary parts or add-on devices supplied by zendure, please refer to the warranty terms provided by the relevant manufacturer.

The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement.

To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.

Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s warranty obligations.

     
1. Cannot provide proof of purchase
 
2. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)
 
3. Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation
 
4. Improper application of electrical supply voltage, current and/or frequency
 
5. Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product
 
6. Inadequate ventilation and circulation resulting in insufficient cooling and natural air flow
 
7. Modifications to any part of the product
 
8. Unauthorized repair attempts
 
9. Products whose serial number sticker or imprint has been removed, defaced or tampered with
 
10. Products purchased from unauthorized dealers/resellers
 
11. Free products/rewards/gifts
 
12. Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands
 
13. Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the product
 
14. This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within thirty (30) days of receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and coverage for any associated damage or malfunctions. It is preferable to fully charge it within seven (7) days of receiving the product. For distributors, our warranty terms require fully charging the battery cell within 60 days of receiving the product and subsequently charging it at least once every 3 months.
 
15. Our warranties are non-transferable from end user to end user.

Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product.

Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility, and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.

Replacement
Zendure will replace (at Zendure's expense) any Zendure product that fails to operate during the applicable warranty period due to a defect in workmanship or material, if that product is not repairable. The expiration date of the replacement product’s warranty will be the same as that of the original product.

Please contact us at support@zendure.com and include your name, order number and information about the products(s). Our staff will reply within 1-2 business days for processing a Return Merchandise Authorization (RMA).

After we receive the returned item, please allow 5-7 business days to process your replacement.

How to Claim Your Warranty

Step 1 - Claim your warranty on any channel below:

     
1. www.zendure.com
 
2. Email to support@zendure.com
 
3. Zendure apps

Step 2 - Please be prepared with documentation or a short video with the following information:

     
1. Order number
 
2. Proof of purchase
 
3. Serial number
 
4. Visual proof depicting the defect (include video or photo)
 
5. Email address
 
6. Contact telephone number
 
7. Address for receiving the replacement

Step 3 - The Zendure support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.

Step 4 - Ship the item(s) to Zendure with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.

Effective Date: From May 1, 2023

Shipping is typically through freight carriers and the actual shipping time is contingent on your location and the specific warehouse dispatching your order. Please allow for a 1-3 business day processing period before shipment, and an estimated delivery time of up to 7 business days. Your confirmation email will include delivery details and we will send you a tracking number as soon as one is available. If you ordered several separate items, you may receive multiple tracking numbers. Once the item has been shipped, the freight service will contact you to coordinate the date and time of delivery. If you require any special accommodations during delivery please let us know as soon as possible and let the delivery company know when arranging the appointment.

Typically, orders will be dropped off either curbside or outside your front door or garage. It is your responsibility to bring the order inside or to its final destination and to remove any existing items.

Depending on the item, parts may be shipped in multiple boxes, and assembly may be required. When your order is delivered, please check that you have all pieces of the item and that nothing is damaged. If your order is damaged during transit and external damage is visible, note the damage immediately, write it on the delivery documents, take photos and/or videos, and refuse shipment. If there is no visible external damage, accept the package but note “subject to concealed damage” on the delivery documents. Any damage upon delivery needs to be reported within 24 hours of delivery or you may not be eligible for a refund. For additional information on submitting claims, as well as incorrect item exchanges, and replacements, please see our Refund Policy.

For more information about shipping, please visit our complete Shipping Policy.